Thank you for shopping at Hanthana Spices Shop! We strive to give you a great customer experience each time you shop with us. While our goal is for every customer to be satisfied with their purchase from hanthanaspices.com, we understand that isn™t always the case. In effect, there may be instances where customers will require a refund for genuine reasons. The below-mentioned Refund Policy of hanthanaspices.com Shop will give you an understanding of how a refund takes place. Also, you will know if the items you purchased are eligible for a refund. Therefore, if you are not pleased with your online purchase, please contact hanthanaspices.com Shop Hotline: (+94)77 4054075 within 24 hours from the received date.
hanthanaspices.com Shop Returns and Refunds FAQs
How do I get help with an item that has not arrived?
If you did not get your item, you are covered under hanthanaspices.com Shop Money Back Guarantee. We will make sure you either receive the item you ordered or get your money back.
Can I return hanthanaspices.com Shop Products?
You can return hanthanaspices.com Shop Products if the item is defective, damaged, different than the ordered product, or is not according to the seIIer™s specification.
What happens once the returned item is received by
hanthanaspices.com?
Once your returned item is received by hanthanaspices.com, it will be inspected by us to judge the condition of the returned item. Once we are satisfied, we will send you an email to notify you that we have received your return. Also, we will notify you once your refund is approved and issued.
How am I to inform if I need to return the item?
You have to inform hanthanaspices.com Shop Hotline: (+94) 77 4054075 within 24 hrs from the received date.
Under what conditions does hanthanaspices.com Shop does not
accept Refunds?
hanthanaspices.com Shop is not required to accept any returned item that, as a result of customer negligence, misuse, or tampering is, damaged, missing parts, or in an unsellable condition.
How do the Refunds take place at hanthanaspices.com Shop?
Refunds are issued, to the payment method used at the time of purchase. For example, if you paid by credit card,
your refund will be to the credit card.
How will I get refunded if I make a direct bank deposit?
If you made a direct cash deposit, we will get your account details and deposit the refund amount to that account.
How will I get refunded if I pay in cash?
If you made a payment through PayHere, we will receive your account details and pay the refund to that account through PayHere itself.
When will I get my Refund after claiming it?
You will get your refund within 5-7 business days.
What is the refund amount that is not showing in my statement?
Please allow 3-7 business days for the refund to appear on your statement. If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some processing time before your refund is officially posted. If you™ve done all of this and you still have not received the refund yet, please contact us on our Hotline (+94) 77 4054075 to assist you
Will the refund amount change when it is refunded to me?
The Value of the refunded item will be at the final invoice value.
I do not want the product I ordered anymore. What should I do?
Unfortunately, we do not take back delivered products unless there is a genuine reason (as mentioned previously) to return it. ”Change of Mind™ is not considered a genuine reason.
